Refund Policy

Three-Day Fit Guarantee

You may request a full refund within 72 hours of your purchase if you determine that the product is not a good fit for your business.

To request a refund, email hello@detailbusiness.com from the email address used for your purchase. Include the product you purchased, your receipt or transaction number if available, and a brief explanation of your request.

Exploring the portal, opening introductory material, or beginning a guide does not automatically make a purchase ineligible. However, we may decline a change-of-mind refund if, before submitting the request, you have:

• Completed more than two Foundation guides;
• Completed any Business Systems tool, meaning all of that tool's required items or decisions have been finalized; or
• Otherwise used the portal in a manner that reasonably demonstrates substantial consumption of the paid materials.

We will determine usage from the portal activity associated with your account as of the time your refund request was received.

Issues We Will Correct

Please contact us if:

• You were charged more than once for the same product;
• You received access to the wrong product;
• You cannot access the paid portal because of a material technical problem caused by DetailBusiness.com; or
• The product materially differs from its description on the sales page.

We will first attempt to correct billing, access, or technical issues. If we cannot resolve a qualifying problem within a reasonable time, we may issue a refund even when the standard 72-hour period has passed.

Refund Exclusions

Refunds generally will not be issued because:

• The request was submitted more than 72 hours after purchase;
• The paid materials were substantially completed or used before the request was submitted;
• You changed your mind after receiving and substantially using the knowledge or tools;
• You did not have time to use or implement the materials;
• You expected hands-on detailing instruction, certification, licensing assistance, legal advice, tax advice, insurance recommendations, equipment recommendations, or other content identified as outside the product's scope;
• You purchased third-party software, subscriptions, domains, or services recommended or referenced in the portal;
• You are dissatisfied with a third-party product or provider; or
• The product did not produce a particular amount of revenue or a specific business result.

DetailBusiness.com provides educational and business-organization resources. Results depend on your market, effort, pricing, services, execution, and other factors outside our control.

Access After a Refund

A full refund ends the access granted by the refunded purchase.

• Refunding the Foundation Kit ends the Foundation access granted by that purchase.
• Refunding the Business Systems Kit ends Business Systems access and the Foundation access included with that purchase, unless another valid purchase independently grants access.
• Refunding one of two duplicate charges must not end access supported by the remaining valid charge.

You may purchase the product again later. Access will be restored after the new payment is successfully confirmed.

A partial goodwill refund does not end portal access unless we expressly agree otherwise in writing.

Refunds for discounted or promotional purchases are limited to the amount actually paid.

Approved Refunds

Approved refunds are returned to the original payment method. We cannot send a refund to a different card, account, or person.

Refunds usually appear within approximately 5–10 business days, although the timing depends on the customer's bank or card provider. A refund issued soon after purchase may appear as a reversal of the original charge instead of a separate credit.

Payment Disputes

Please contact us before filing a chargeback or payment dispute so we have an opportunity to resolve the issue.

If you open a chargeback or payment dispute, access associated with the disputed purchase will be revoked. If the dispute is resolved in your favor and the payment is restored, contact us to have your access reviewed.

Your Legal Rights

Nothing in this policy limits any consumer rights that cannot legally be waived. If applicable law requires a different result, that law will control.

Contact

Questions and refund requests may be sent to:

pgGallery LLC operating as DetailBusiness.comhello@detailbusiness.com